Terms of Service

These Terms of Service, together with the documents in §18.1, govern your use of the Pattrans.Ai software and website (the "Service"), operated by PATTRANS COMPANY LIMITED (Tax code 0111399245), Unit 0315, C2 Building, 119 Tran Duy Hung Street, Yen Hoa Ward, Hanoi, Vietnam, telephone +84 986 301 083, email support@pattrans.ai ("Pattrans", "we", "us"). By creating an account or completing a purchase after being presented with these Terms, or by otherwise expressly accepting them through the Service, you agree to these Terms and acknowledge that you have been given access to the Privacy Policy. If you accept for an organisation, you confirm you are authorised to bind it.

1. Definitions

• "Service" — the Pattrans.Ai website, applications and AI-assisted translation software.
• "Software" — the Pattrans applications we make available, including the desktop application.
• "Standard Words" — the unit of measurement for translation usage, purchased in advance and consumed to run translations (§5). Each language pair consumes Standard Words at its own published conversion rate; the rates in force are published on our pricing page.
• "Plan" — a subscription or bundle (e.g. a tier) offered by Pattrans.
• "Output" — files the Software generates from documents you submit.
• "Customer Content" — the documents, text, terminology and My Termbase entries you submit to or store in the Service, the Output, and any intermediate representations of that material created solely to provide the Service. It does not include account, billing, project metadata (including project names or folder labels), security or service-telemetry data, even where such metadata is supplied by you or reflects a document title; however, any document text, terminology, My Termbase content, Output or intermediate representation embedded in those records remains Customer Content.
• "Business User" — you use the Service for a trade, profession or organisation. "Consumer" — an individual using it outside any trade or profession.

2. The Service — a software tool

2.1 Description of the Service: see the "Policy on service provision methods" part of the General Transaction Conditions (Vietnamese).

2.2 Pattrans is a software tool, not a translation or language-services provider. No person reviews your documents or Output for linguistic quality as part of the Service, and we do not provide human translation, review of translation quality, certification, or legal advice. The Output is not a human-reviewed, corrected, certified or filing-ready result. Limited access to Customer Content may occur only where necessary for security, technical support you request, incident response, or legal compliance, as described in the Privacy Policy.

2.3 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Software for your own professional, research, organisational or personal purposes, terminable in accordance with these Terms.

3. Eligibility and accounts

3.1 Eligibility to use the Service: see the "Conditions or restrictions on supplying goods or services" part of the General Transaction Conditions (Vietnamese).

3.2–3.3 Responsibilities for account information, credentials and activity under your account are set out in the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 3, point (c).

3.4 Device limits are set out in the "Policy on service provision methods" part of the General Transaction Conditions (Vietnamese).

4. Acceptable use and restrictions

Prohibited conduct when using the Service and measures for addressing breaches are set out in the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 1, point (e).

5. Purchases, Standard Words and payment

5.1–5.2 Standard Words — calculation, nature and use: see the "Payment policy" part of the General Transaction Conditions (Vietnamese), clause 1, item (c); for the method and timing of delivery, see the "Policy on service provision methods" part of the General Transaction Conditions (Vietnamese).

5.3 Seller for the transaction. See Payment and Standard Words Delivery (Vietnamese), Section 7.

5.4 Taxes, invoicing and fees charged by your own payment provider are set out in Payment and Standard Words Delivery (Vietnamese), Sections 1 and 6.

5.5 Standard Word value and price changes. See the "Pricing policy" part of the General Transaction Conditions (Vietnamese).

6. Refunds

The Refund Policy is incorporated into these Terms. Where a transaction-specific term shown at checkout conflicts with these Terms, the checkout term prevails only as to the price, quantity, Plan or Standard Words purchased, taxes, payment, invoicing and transaction-specific refund terms for that purchase, and subject always to mandatory law. Nothing in these Terms limits your mandatory consumer-protection rights. The General Transaction Conditions (Vietnamese) are incorporated into and form part of these Terms; their provisions do not reduce your rights under these Terms and the Refund Policy.

7. Your content and confidentiality

7.1 You retain all rights you have in the documents, text, terminology and My Termbase entries you submit to or store in the Service, and in the Output; you grant us only the rights needed to operate the Service and produce your Output. Intermediate representations are treated as Customer Content for confidentiality, security and data-protection purposes, but do not by themselves grant you rights in Pattrans Materials (as defined in the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 1, point (e), item (g)) or other proprietary technical components.

7.2 You must not knowingly submit to or store in the Service documents, text, terminology or My Termbase entries that you are not lawfully entitled to submit, store or have processed. If you are a Business User, you represent that you have all necessary rights, lawful bases and authority for the processing of Customer Content — including any personal data of third parties contained in your documents — contemplated by these Terms and the Privacy Policy.

7.3–7.4 Confidentiality, processing and AI in relation to Customer Content: see the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 1, point (g). How we handle personal data — roles, legal bases, retention, cross-border transfer, sub-processors and your rights — is set out in the Privacy Policy, which forms part of these Terms.

8. Intellectual property

We, our affiliates and our licensors retain their respective rights in the Software, technology, models, components and website. These Terms grant you no rights in them except the licence in §2.

9. No warranty; your responsibility to review

9.1 We provide the Service with the functionality and scope published for your Plan (General Transaction Conditions (Vietnamese): the "Rights and obligations of the parties" part, clause 2, and the "Policy on service provision methods" part). As to linguistic accuracy, the Output may contain errors or omissions or may not be suitable for filing or use for a particular purpose; you need to review it before use. This does not limit our responsibility for the quality of the Service under our published statements, commitments and the law, or your rights under the law.

9.2 The Output is a machine-generated draft. You are responsible for reviewing and verifying it before filing, submitting, publishing or otherwise relying on it. The Service does not produce a certified, final or filing-ready document, and does not constitute legal or professional advice.

9.3 This §9 concerns the linguistic accuracy and suitability of the Output. It does not exclude our obligations relating to the operation of the Software, security, purchased functionality, or any express commitment we make.

10. Service availability

See the "Conditions or restrictions on supplying goods or services" part of the General Transaction Conditions (Vietnamese).

11. Limitation of liability

11.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or loss of profit or goodwill. For Consumers, this §11.1 applies only to losses that were not a reasonably foreseeable consequence of our breach, and only to the extent permitted by applicable law.

11.2 To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the greater of: (a) the amount paid for the affected Standard Words or Plan; and (b) the amounts paid to Pattrans for the Service in the 12 months before the event giving rise to the claim.

11.3 §§11.1–11.2 do not apply to: fraud, wilful misconduct or gross negligence; breach of confidentiality; unlawful processing or disclosure of personal data; a claim that the Software or technology provided by Pattrans, used as permitted under these Terms, infringes a third party's intellectual-property rights (excluding claims arising from Customer Content, your instructions, or unauthorised modifications or combinations not supplied by Pattrans); death or personal injury; or any liability that cannot lawfully be excluded, including mandatory consumer-protection rights.

12. Indemnity (Business Users)

If you are a Business User, you will indemnify us against third-party claims arising from your infringement of rights, your unlawful content, or your breach of the prohibited-conduct rules in the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 1, point (e), to the extent caused by you. We will promptly notify you of the claim, allow you reasonable control of its defence and settlement, and provide reasonable cooperation; you may not settle a claim in a way that admits liability or imposes obligations on Pattrans without our consent. This §12 does not apply to Consumers.

13. Suspension and termination

13.1 The grounds for suspension or termination of access are set out in the "Service termination and refund policy" part of the General Transaction Conditions (Vietnamese).

13.2 You may stop using the Service and close your account at any time; the procedure, the time of termination and account restoration are set out in the "Service termination and refund policy" part of the General Transaction Conditions (Vietnamese). Post-closure data retention and deletion are governed by Section 7 of the Privacy Policy.

13.3 Standard Words on termination. See the "Service termination and refund policy" part of the General Transaction Conditions (Vietnamese) and Section 9 of the Refund Policy.

13.4 Survival. Provisions that by their nature should survive — including Sections 7, 8, 9, 11 and 14–18 of these Terms; the provisions on prohibited conduct in the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 1, point (e), on Customer Content confidentiality and processing in the "Rights and obligations of the parties" part of the General Transaction Conditions (Vietnamese), clause 1, point (g), and on the nature and use of Standard Words in the "Payment policy" part of the General Transaction Conditions (Vietnamese), clause 1, item (c); and accrued rights and payment obligations — survive termination.

14. Consumers

If you are a Consumer, mandatory consumer-protection rights under the law of your place of residence prevail over anything inconsistent in these Terms, and the limitations, indemnity and forum provisions apply only to the extent that law permits.

15. Changes to these Terms

We may update these Terms, the Refund Policy, Payment and Standard Words Delivery (Vietnamese), and the General Transaction Conditions (Vietnamese). The provisions on changes in this section also apply to those documents. Material changes take effect no earlier than 30 days after notice, except where an earlier change is reasonably required by law or to address an urgent security risk. Changes will not retroactively reduce rights attached to Standard Words already purchased. If a material change adversely affects your existing paid rights, you may reject it by closing your account before it takes effect and receive a refund for the materially affected unused paid Standard Words, subject to mandatory law; this does not apply to changes required by law where continued performance would otherwise be unlawful. Continued use after changes take effect means you accept them.

16. Governing law and disputes

16.1 These Terms and your use of the Software are governed by the laws of Vietnam. We aim to resolve complaints first through §17.

16.2 Subject to §16.3, any dispute is submitted to the competent authority having jurisdiction under the laws of Vietnam.

16.3 If you are a Consumer, nothing in §16 deprives you of the protection of, or the right to bring proceedings under, mandatory rules of the law of your place of residence.

17. Complaints and contact

Contact: support@pattrans.ai. The channels, steps and time limits for handling complaints are set out in the "Procedures for receiving and handling feedback, requests and complaints" part of the General Transaction Conditions (Vietnamese).

18. General

18.1 Order of precedence. These Terms, the Refund Policy, Payment and Standard Words Delivery (Vietnamese), the General Transaction Conditions (Vietnamese), the Privacy Policy and any Data Processing Agreement together govern the Software-licence relationship and Pattrans's obligations; transaction-specific terms shown at checkout govern only the purchase-specific commercial matters listed in §6. Checkout terms do not amend Pattrans's confidentiality, data-protection, software-licence or liability obligations unless Pattrans expressly agrees in writing.

18.2 Entire agreement. These Terms and the documents incorporated under §18.1 constitute the entire agreement between you and Pattrans concerning the Software-licence relationship and replace prior communications concerning that relationship. Nothing in this clause excludes liability for fraud or misrepresentation or limits any right that cannot lawfully be excluded.

18.3 Assignment. We may assign these Terms as part of a merger, reorganisation, sale of business or transfer of the Service, provided that the successor assumes Pattrans's obligations and your rights are not reduced. Where applicable law requires your consent to a transfer, the transfer will not take effect in relation to you without that consent. You may not transfer your account or rights under these Terms without our consent, except where applicable law permits otherwise.

18.4 Severability; no waiver of a right by not enforcing it.

18.5 Notices. General notices may be posted on the Service. Notices materially affecting your account, paid rights, suspension or termination will be sent by email or in-app notice and are deemed received when delivered through that channel.

18.6 Force majeure. Neither party is liable for delay or failure due to events beyond reasonable control; this does not excuse refunding prepaid amounts for Service we can no longer provide.

18.7 Language. These Terms may be made available in English, Vietnamese and other languages. For Business Users, the English version governs unless otherwise agreed. For Consumers, the language version and interpretation required by mandatory law apply; where Vietnamese law applies and the Vietnamese and foreign-language versions differ, the version more favourable to the Consumer prevails. A translation made available after your acceptance does not by itself amend the Terms you accepted, except as required by applicable law.